Shipping policy
Processing Time:
- Orders are typically processed within 1-2 business days (excluding weekends and holidays) after order verification and payment confirmation.
Shipping Methods and Carriers:
- We currently ship to Canada and The United States of America.
- We use the following shipping carriers: Fedex, UPS, DHL.
- Our available shipping methods include:
- Standard Shipping
- Expedited Shipping
Shipping Costs:
- Shipping costs are calculated at checkout based on the selected shipping method and the destination of the order.
Delivery Timeframes:
- Estimated delivery times are as follows:
- Standard Shipping: 5 to 10 business days
- Expedited Shipping: 3 business days
- Please note that these are estimated delivery times, and actual delivery times may vary.
Order Tracking:
- Order tracking is available for all shipments. Customers will receive a tracking number via email once their order has been shipped.
Returns and Exchanges:
- For information on returns and exchanges, please refer to our Returns and Exchanges Policy.
Lost or Damaged Items:
- In the rare event that an item is lost or damaged during shipping, please contact us within 5 days of receiving the order. We will work to resolve the issue promptly.
Contact Information:
- If you have any questions or concerns regarding your order or our shipping policy, please contact us at hello@horsepeopleco.com.
Holiday Shipping:
- During peak seasons or holidays, there may be slight delays in processing and delivery times. Please check our website or contact us for any holiday-specific shipping updates.